Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.4
Location
8.9
Service
8.5
Dining
7.9
Guest reviews
8.2/10
based on 10 reviews
8.6
8.6/10 based on 379 reviews
Ellen
United Kingdom,
June
2024
8.6/10
My stay at the hotel was exceptional! The rooms were nice and big offering amazing views, though a bit warm at times. The service was top-notch with a welcoming upgrade to a spacious room with excellent amenities. The location, just 5 minutes from the train station, was convenient and peaceful. Dining options were good, and the facilities were impressive.
Rooms
8.0
The room I stayed in was nice and big, offering sensational views. It was a bit warm at times but overall fantastic.
Service
9.0
The service was outstanding! From the helpful staff to the speedy responses to any issues, I felt well taken care of.
Location
9.0
The hotel's location was ideal, just a short walk from the train station but on a quiet street, offering both convenience and tranquility.
Dining
8.0
The dining experience was delightful, with good and fresh food options available. The buffet was well stocked and self-service.
Facilities
9.0
The facilities at the hotel were impressive, offering everything I needed for a comfortable stay.
Jimmy
United Kingdom,
May
2024
8.6/10
The hotel's location is perfect on a quiet street just a couple of minutes from the train station and old town. The rooms were good, but a bit too crowded and warm. The service was top-notch, very helpful, and accommodating. The dining was very good, and the facilities were excellent.
Rooms
8.0
The rooms were ready for us at noon, which was very welcome after a long flight. They were good but a bit too crowded and warm, equipped with a coffee machine and a kettle.
Service
9.0
The staff were very friendly and accommodating. They helped us with our luggage up and down the steps and responded fast to any issues. Additionally, they arranged extra assistance for my disabled wife to-and-from the station.
Location
9.0
The hotel is in a perfect location on a quiet street just a couple of minutes from the train station and old town. It was very convenient and close to the railway station.
Dining
9.0
The dining experience was very good too, with excellent options available well into the morning.
Facilities
8.0
The facilities at the hotel were very good, providing everything needed for a comfortable stay.
Martin
United States,
April
2024
8.2/10
My stay at the hotel was a mixed experience. The rooms were comfortable with friendly staff, but the building seemed old. The location was excellent near the train station, but the dining options were limited. Despite some downsides, the service was professional and the staff went out of their way to assist.
Rooms
8.0
I stayed in a cozy single room which was comfortable.
Service
9.0
The service was professional, and the staff went out of their way to help. Anna, the concierge, was particularly helpful.
Location
9.0
The hotel's location is perfect, very close to the main train station.
Dining
7.0
The dining experience was decent, with a good variety of choices. The breakfast served from 7 AM was enjoyable.
Facilities
8.0
The facilities were good, with a safe and mini fridge in the room.
William
United Kingdom,
March
2024
8.4/10
The hotel is perfectly situated only 5 minutes' walk from the main station, making it ideal for those traveling by train. The rooms boast a great view of the mountains, adorned with beautiful paintings, although they can get a bit warm at times. The service was exceptional, with knowledgeable staff guiding us to the best local dining spots and arranging extra assistance for my disabled wife's transport. The location is excellent for exploring Zermatt, the Glacier express, and Italy, forming part of a picturesque railway tour of Switzerland. Dining options were decent, with a self-service cold buffet complemented by a few hot items, though some variation would have been appreciated.
Rooms
9.0
The rooms are amazing with paintings and a glass roof feature in the large dining room. The only downside is that they can get a bit warm.
Service
8.0
The staff went above and beyond, assisting with dining recommendations and providing extra help for my disabled wife. However, one member of staff seemed acerbic towards other guests.
Location
10.0
The hotel's location is perfect, just a stone's throw away from the main train station, allowing easy access to various destinations like Zermatt, the Glacier express, and Italy.
Dining
7.0
The dining experience was adequate, with a self-service buffet offering a mix of cold and hot items, but it lacked some variety.
Facilities
8.0
The hotel has all the necessary facilities to ensure a comfortable stay, although some variation in the dining options would have been a plus.
Michael
United Kingdom,
March
2024
8.8/10
My stay at the hotel was fantastic! The rooms were lovely and clean, filled with little extras like a coffee machine and kettle. The only downside was that it was a bit warm in the room. The service was top-notch, with staff willing to assist with luggage and always being polite and helpful. The location was super convenient, just a couple of blocks from the train station and surrounded by shops and restaurants. The dining experience was wonderful, offering plenty of choices and attentive staff. Overall, a great value for the money!
Rooms
9.0
The room was very large and clean, equipped with everything you could possibly want, including a Pod coffee maker and extra amenities like toothbrushes and shavers.
Service
9.0
The staff was very helpful, polite, and always ready to assist. From housekeeping to laundry, their service was excellent.
Location
9.0
The hotel's location was very convenient, close to the train station, shops, and restaurants, making it easy to explore the town center.
Dining
8.0
The dining options were really good, with a wide selection of dishes and attentive staff, even during challenging times.
Facilities
9.0
The facilities were great, offering everything needed for a comfortable stay.
John
United States,
January
2024
8.0/10
My stay at the hotel was just fantastic! The rooms were super comfortable, quiet, and clean, feeling more like a mini suite with a separate lounge and desk area. The stylish decor and quiet atmosphere truly made it a special experience. The large dining room with paintings and a glass roof feature added a unique touch to the ambiance. However, the service left a lot to be desired at times.
Rooms
9.0
I absolutely loved the room; it was very comfortable, quiet, and stylishly decorated.
Service
7.0
The staff were very helpful and polite, making my stay pleasant.
Location
8.0
The hotel's location was perfect, only a couple blocks from the train station and a bustling area with shops and restaurants.
Dining
8.0
The dining experience was nice; the fresh fruits and salad were a great addition.
Facilities
8.0
The hotel had good facilities to enjoy during my stay.
Frank
United Kingdom,
December
2023
8.8/10
My stay at the hotel was absolutely delightful. The rooms were thoughtfully furnished, comfortable, and spotless, offering a spacious and quiet retreat even amidst the city's hustle. The service was top-notch with the staff being incredibly friendly and accommodating. The location couldn't have been better, just a stone's throw away from the train station and a vibrant area with shops and restaurants. The dining experience was excellent, with a variety of fantastic options. However, some noise disturbances and limited TV viewing options were minor inconveniences. Overall, a great value for money.
Rooms
9.0
The room seemed newly renovated, very clean, and had all the essentials including a Pod coffee maker.
Service
9.0
The service was very helpful and the staff went above and beyond to assist with various needs.
Location
9.0
The hotel's location near the train station and amidst shopping and dining options was extremely convenient.
Dining
8.0
The dining experience was wonderful, offering a wide range of high-quality options that were truly satisfying.
Facilities
9.0
The facilities were top-notch, providing everything needed for a comfortable stay.
Bob
United States,
December
2023
8.0/10
I couldn't have asked for a better view of the mountains from my room, which was perfect for a quiet breakfast. The hotel provides a beautiful view and a cozy atmosphere, but it might not be spacious enough for larger groups to dine comfortably.
Rooms
8.0
The room had a perfect view of the mountains and was ideal for a peaceful breakfast.
Service
9.0
The staff went above and beyond by upgrading us to a larger room with excellent amenities like bathrobes and slippers. They were so friendly and even assisted us from the station to the hotel.
Location
7.0
The location was great, just 5 minutes from the train station, providing convenience without sacrificing peace and quiet. However, the view of group visits was somewhat dismissive.
Dining
8.0
The dining options had a big variety to choose from, making it easy to find something for everyone's taste. However, the fight against plastics and packages may affect the overall experience.
Facilities
8.0
The facilities were modern and well-equipped, enhancing the overall stay experience.
Nathan
United States,
October
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious, with a great bathroom, bathrobes, and slippers. However, the lack of air circulation made the room very warm. The service was friendly and helpful, but there was a minor incident when staff seemed to address seating availability in a slightly unfriendly way. The location was convenient for transportation and exploring nearby attractions. The dining experience offered a decent variety, although some mornings had limited choices. Overall, a comfortable stay with room for improvement.
Rooms
7.0
The rooms were spacious and well-equipped, including a desk and TV with English channels. However, the lack of air flow made the room very warm.
Service
8.0
The staff were friendly and helpful throughout my stay, but there was a slightly unfriendly incident related to seating availability.
Location
9.0
The hotel's location was perfect for exploring nearby attractions and accessing transportation options.
Dining
7.0
The dining experience offered a decent variety of options, although some mornings had limited choices.
Facilities
7.0
The hotel's facilities were sufficient but could benefit from improved air circulation in the rooms.
David
United States,
September
2023
9.0/10
When I arrived, there was a bit of a smell in the room, but it quickly dissipated after opening the windows. The room itself was huge and spotless, with charming wall tiles depicting old railway posters. It had everything I needed, from a Pod coffee maker to thoughtful extras like toothbrushes and shavers.
Rooms
9.0
The room was very large, clean, and had all the amenities one could ask for.
Service
8.0
Despite a bit of stress, the staff were incredibly nice and helpful, even guiding me to the best spots for cheese fondue and raclette. There was a slight acerbic moment about shared space, but overall, they were polite and accommodating.
Location
10.0
The hotel is situated on a quiet street, just a stone's throw away from both the train station and the charming old town. This convenient location made it easy to explore the area and enjoy the nearby shops and restaurants.
Dining
9.0
The dining experience was delightful, with a variety of options including fresh vegetables. The fight against plastics and packages showed a commitment to sustainability that was admirable.
Facilities
9.0
The facilities were top-notch, offering everything from housekeeping and laundry services to a welcome drink upon arrival.
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